Monday, June 25, 2012
Patients say Parkwest provides five-star care
Patients gave Parkwest Medical Center top marks for overall quality of care in a recent survey by Professional Research Consultants (PRC), a national research firm.
“The 5-Star Award is given annually to any health care facility or inpatient specialty unit that scores in the top 10 percent of PRC’s national client database for the prior calendar year,” said Parkwest CAO Rick Lassiter. “It is based on the percentage of patients who rated our facility or inpatient specialty unit ‘excellent’ for the Overall Quality of Care question.”
“PRC scores are an industry standard,” explained Parkwest Chief Nursing Officer Diane Oliver. “We are committed to clinical and service excellence, so also having patients acknowledge us for those measures is very meaningful.”
Parkwest received these awards:
■Medicine/Senior Friendly/Stroke Unit (4 Montvue)
■Oncology/Post-Op/Gynecology (4 Riverstone)
■Cardio Pulmonary Unit (3 Riverstone)
■Joint Replacement Center (4 Riverstone)
■Emergency Care Center
■Inpatient (encompasses overall scores for all inpatient units)
The 4-Star Award is given annually to any healthcare facility or inpatient specialty unit that scores in the top 25 percent of PRC’s national client database for the prior calendar year, specifically between the 75th and 89th percentiles, and is based on the percentage of patients who rated the facility or inpatient specialty unit “excellent” for the Overall Quality of Care question.
PRC conducts an annual survey of healthcare consumers to better understand their behaviors, utilization and perceptions of healthcare. In the Patient Perception category, awards are given by a “Star” rating, with five stars being the highest ranking.
Covenant Health received a total of 22 awards at PRC’s Excellence in Healthcare Conference held in Scottsdale, Ariz., earlier this month.