Parkwest Medical Center
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All About Parkwest Medical Center

Welcome
Parkwest Medical Center Since admitting its first patient on Dec. 10, 1973, Parkwest has been at the vanguard of medical care in Knoxville, with a primary focus on serving the growing population of West Knox County.

At the forefront
Parkwest opened as a joint venture between physicians and the Hospital Corporation of America (HCA). From a staff of 155 employees and 137 physicians in the early 1970s, Parkwest grew to nearly 1,000 employees and more than 400 physicians by the end of the 1980s.

Parkwest became part of the not-for-profit Fort Sanders Health System in 1990. The system evolved into a comprehensive healthcare organization serving a 16-county area of East Tennessee, and became Covenant Health in 1996. Parkwest is one of nearly 30 member organizations of Covenant Health, which includes acute care facilities, outpatient clinics, specialty and home care, and other services.

Largest comprehensive medical center
Today Parkwest is West Knoxville's largest medical center. The campus includes one of the area's first all-digital catheterization laboratories and a comprehensive breast center with a multidisciplinary approach to women's health.

In March 2005 Parkwest opened its six-story Riverstone Tower - part of a $100 million project that comprises 326,000 square feet of new construction, an additional 214 beds, and 45,000 square feet of renovated space.

Patient & family comfort
Parkwest has ushered in a new era of patient and family care. Highlights include:

  • A 40-bed Emergency Care Center with greater privacy and personal patient service.
  • A 30-bed Critical Care Unit where nurses are available just outside the patient's door. One waiting area for family and friends has leather recliners for sleeping, while another is for sitting.
  • Showers, food stations and lockers to make family and friends who stay over more comfortable.
  • A decentralized nursing model. Today's nurses closely monitor heart rhythms and other data from computer alcoves close to patients' bedsides.
  • A 20-suite Childbirth Center with whirlpool tubs and sleep areas for family members.
  • A new GE Signa Excite 3T MRI system - which doubles the strength and speed of previous equipment. It produces images with greater detail and clarity in less time than ever.
  • The Boulevard Bistro food court, a dining experience that adds flair to hospital fare. The Bistro features a 24-hour grill, demonstration cooking area, healthy soup and salad bar, and more.

Tradition of quality
Parkwest offers the latest medical and design innovations, while staying true to traditional values. With its emphasis on quality, Parkwest is an eight-time Top 100 Heart Hospital and has received multiple awards for excellence in emergency care, clinical practice, and patient satisfaction.

Please call us at 865-373-1000 / 865-374-PARK if we can be of assistance to you or a loved one.


Parkwest Medical Center Mission, Values, and Vision

Our Mission

We serve the community by improving the quality of life through better health.


Our Values

In service to God and community, we value:

  • Integrity
  • Quality
  • Service
  • Caring
  • Developing People
  • Using Resources Wisely


    Our Vision

    Parkwest Medical Center will be recognized as a model of excellence where every healthcare employee wants to work, every physician wants to practice, and every community member wants to receive care.


    Click PLAY button to view time-lapse movie of the construction of Parkwest's new facility

    Parkwest Medical Center
    9352 Park West Blvd.
    Knoxville, TN 37923
    (865) 373-1000
    Rick Lassiter, President

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    JCAHO Accreditation Promotes Quality

    Parkwest Medical Center takes action to provide the highest quality of care possible. This includes gaining accreditation by the Joint Commission on Accreditation of Healthcare Organizations. Accreditation is a nationwide “seal of approval” showing a hospital meets high standards. As the leader in certification of healthcare organizations, the Joint Commission provides tools to hospitals which help them:

    • Improve their performance
    • Ensure the safety of patients
    • Ensure a safe care environment
      
    At Parkwest Medical Center, we invite patients and families with any concerns about safety or quality to please speak with our management staff. If issues are not satisfactorily resolved, you may contact JCAHO at:

    Division of Accreditation Operations
    Office of Quality Monitoring
    Joint Commission on Accreditation of Healthcare Organizations
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181
    Fax: 630-792-5636
    E-mail: complaint@jcaho.org

    Parkwest Medical Center