0808-1722_pw_blog_holidayletter_cao-neilI became the CAO of Parkwest Medical Center last August, and am so appreciative of your support for the hospital and so grateful to be here. Being at Parkwest is deeply personal for me. My father, Wayne Heatherly, was the first administrator of the hospital and to date, served the longest tenure. I worked here as a surgical orderly while in high school, and have admired Parkwest’s growth from outside the organization throughout my professional career. Parkwest is truly a facility that puts patients first, expects excellence from all members of our team, and continuously strives to be the first and best choice for healthcare in our community.

We’ve come a long way since the early 1970s when a group of visionary physicians recognized the growth potential for West Knoxville and decided to build a hospital in the middle of what was then an empty field. The Cedar Bluff area has grown exponentially and has changed to meet the community’s needs. So has Parkwest.

Because of your support, Parkwest continues to grow. We consistently offer more innovative new services for cardiac care including MitraClip procedures, Chronic Total Occlusions (CTOs), multiple methods of valve repair, dissolving scaffolds and traditional stents, expanded options for Atrial Fibrillation (A-Fib) and we were the first in our region to offer Transaortic Valve Replacement (TAVR) – now with more than 400 successful procedures performed. In addition to cardiac services, Parkwest has performed the highest number of total joint replacement surgeries in our region during the last year. Parkwest also offers comprehensive behavioral health services for our community through Peninsula. All while continuing to provide award-winning care and customer service.  

Treated Well. Well Treated.® is more than our slogan. It is the foundation for our business model. We strive for Parkwest’s clinical and service excellence to make us the first and best choice for patients, employees, physicians, employers, volunteers and the community. In fact, our goal is to provide exceptional care to every patient, every time by putting our patients first in all that we do. When you let us know what we are doing well, or suggest ways that we can improve, it moves us closer to meeting this goal. Starting this fall, we implemented a Patient and Family Advisory Council to help us continue to improve our services to you, our community. I can’t thank you enough for all of the CARES comments you have provided via our website and the handwritten notes you send. I personally read every one of them and share them with our staff.