Dear Neighbor,

As a member of Covenant Health, Parkwest Medical Center’s mission is to improve the quality of life through better health. We are grateful for the trust that our community places in our hospital, our physicians and our employees.

We are committed to continually improving the quality and services offered at Parkwest. The most valuable feedback we receive comes from you – the members of our community, and the patients and families we serve. Because your experiences and ideas are important to us, we would like to invite you to consider becoming a part of our hospital’s new Patient and Family Partnership Council.

The goal of this council is to bring together diverse members of our community, patients, family members and/or friends of patients, and health care professionals to discuss and collaborate on ways to make Parkwest Medical Center the best hospital it can be.

How can you help our council? Perhaps you have been a patient at Parkwest, and you have specific suggestions that would improve patients’ experiences when they are in our care. Perhaps you have suggestions about ways that our waiting areas could be more comfortable or welcoming. Or perhaps you have ideas about the kind of information that would be helpful to receive prior to a hospital visit.

If you are interested in sharing your thoughts and ideas with us on an ongoing basis, and in working with hospital employees and managers to enhance the service, quality, safety and patient care at Parkwest, we’d like to hear from you! Please contact Cody Leach, project coordinator at (865) 373-1000 to request the brief application for our Patient and Family Partnership Council. Applications should be completed and returned via the envelope that will be provided by June 30, 2016.

Once applications have been reviewed, selected candidates will complete an interview process. Those chosen for the council will receive information about orientation, meeting times and locations, and other details. Meetings will be at Parkwest Medical Center and will typically be held monthly during the early evening hours, with a meal provided.

If you have questions, please call us at (865) 373-1000. If you’d like to be involved, I invite you to fill out an application.

Thank you for considering this invitation to be part of the ongoing quality improvement of Parkwest Medical Center. We look forward to hearing from you!


Rick Lassiter, President and CAO
Parkwest Medical Center