Main Number: 865-373-1000

Welcome and thank you for choosing Parkwest Medical Center, West Knoxville’s largest and most comprehensive hospital, for your healthcare needs. We are proud to provide excellent clinical care and excellent customer service to our patients and guests to ensure that you are Treated Well. Well Treated.® If there is anything that we can do to make your stay with us more comfortable, please do not hesitate to ask your nurse, doctor or other  hospital employee. Thank you.

Accreditation and Affiliations

Parkwest Medical Center is accredited by the Joint Commission on Accreditation of Health Care Organizations. Our accreditation represents a tradition of excellence in healthcare and of dedication to quality care. Parkwest Medical Center is a member of Covenant Health, a healthcare system headquartered in Knoxville, Tennessee. Its services include acute care facilities, outpatient facilities, behavioral health organizations, physician clinics, and home care.

Advance Directives

Advance directives are legal documents that describe your treatment preferences in end-of-life situations. These legal documents give voice to persons who are unable to speak for themselves. Unexpected end-of-life situations can happen at any age, so all adults should have advance directives in place. Having written instructions can help reduce confusion or disagreement. Anyone age 18 or older may prepare advance directives.

Living will. This written, legal document spells out the types of medical treatments and life-sustaining measures you do and don’t want, such as mechanical breathing (respiration and ventilation), tube feeding or resuscitation. In some states, living wills may be called healthcare declarations or directives.

Medical Power of Attorney (POA). The medical POA is a legal document that designates an individual – referred to as your healthcare agent or proxy – to make medical decisions for you in the event that you’re unable to do so. A medical POA is sometimes called a durable power of attorney for healthcare. However, it is different from a power of attorney authorizing someone to make financial transactions for you.

Do Not Resuscitate (DNR) Order. This is a request to not have cardiopulmonary resuscitation (CPR) if your heart stops or if you stop breathing. Advance directives do not have to include a DNR order, and you don’t have to have an advance directive to have a DNR order. Your doctor can put a DNR order in your medical chart.

Parkwest Medical Center is obligated to provide you information regarding your rights to make decisions concerning healthcare, including the right to accept or refuse medical or surgical treatment, even if that treatment is life sustaining. The Living Will and Durable Power of Attorney for Healthcare forms are available to you by contacting the Patient Representative at 865- 373-1633; the Chaplain at 865-373-1630; or, after 5 p.m., you can reach the Nursing Supervisor from within the hospital by dialing 0.

ATM Locations

ATMs are located inside the vending room off of the Boulevard Bistro.


The Boulevard Bistro is a food court-style cafeteria located on the lower level of Parkwest Medical Center. It offers a daily variety of hot and cold menu items. This week’s current menu.

. The venues in the Boulevard Bistro include:


Breakfast: 6:30 – 10 a.m.
Lunch: 10:45 a.m. – 2:30 p.m.
Dinner: 4:30 – 7 p.m.
Late night (Monday through Friday): Midnight – 2 a.m.


Monday – Friday, 8:30 a.m. – 4 p.m. and 9 p.m. – 5:30 a.m.

Spice Event

Monday through Friday: 10:45 a.m. – 2 p.m.

Salad Bar

11 a.m. – 4 p.m.


24-hour Grab-and-Go (specialty salads and sandwiches)

Java Spice Café (upstairs off the Main Lobby)

Starbucks Coffee is available in the main lobby at the Java Spice Café, Monday – Friday, 6:30 a.m. – 5 p.m.

Crux (located in Dogwood Tower Lobby)

Starbucks Coffee and other treats including breakfast sandwiches and grab and go items are available in the Dogwood Tower Lobby, Monday – Friday, 5:30 a.m. – 3 p.m.

Guest Meals

Guest trays for visitors may be purchased with the cashiers in the Bistro for $5. Selections are the same as general unit patients receive, and the trays are delivered to the room at the patient’s mealtime.

Lost and Found

Visit Lost and Found page to report a missing item.

Medical Records

Phone: (865)374-5269

Medical Records, or Health Information Management (HIM) as it is now known, is responsible for your complete medical record once you have been discharged from the hospital. Medical records are kept on site, either in their original form or in a digital format.

If you are wanting to obtain copies of your medical record, specific written consent from the proper party is required to release such medical information. Federal and state regulations (such as HIPAA) protect patient information, so it is important that proper authorization is obtained. Also please note that, in accordance with Tennessee state law, there may be a charge associated with obtaining a copy of your records and photo identification is required.

For your convenience, a copy of our HIPAA compliant Release of Information document is available in our medical records department. To obtain specific details or answers to your questions, please contact our Health Information Management/Medical Record Department at (865) 374-5269 or by fax at (865) 374-2038. Office hours are 7:30 a.m. to 4 p.m. Monday through Friday.

Looking for a copy of your birth certificate?

For those persons born at Parkwest Medical Center and seeking a copy of your birth certificate, please note that we do not keep copies of birth certificates on our premises. Original certificates are all sent to the state for filing. You can contact the Tennessee Vital Records department either by phone or mail (info below) and they will send you a copy. Certain fees may apply.

Tennessee Vital Records 421 5th Ave. North Central Services Bldg., 1st Floor Nashville, TN 37247 615-741-1763

Patient Representative

Phone: 865-373-1633

If you have a problem and are not sure who can help, please call our patient representative. The patient representative, nursing administration staff, and volunteer assistants are here to support you and your family. They are your link to the medical center’s staff and can help with many matters concerning your hospital stay. They are available to answer questions, hear suggestions, and respond to your concerns.

To speak with a patient representative, call 865-373-1633, Monday – Friday, 8:30 a.m. – 5 p.m. You may leave a message after hours, or the hospital operator (dial “0”) will direct your call to an appropriate person any time you have an immediate concern.

The patient representative or your nurse can also assist you with obtaining the services of a notary public, information about organ/tissue donation, translators, disability services, and other patient/family needs.

Security Services

Phone: (865) 373-1801

Please safeguard your valuables while you are in the hospital. The hospital cannot be held responsible for the loss of money or other valuables kept in your room.

Please do not bring valuables with you to the hospital. If possible, send them home with a family member.  Eyeglasses, contact lenses, hearing aids, and dentures should be kept in protective containers when not in use. Please do not wrap in tissue, paper towels, or pieces of hospital linen.

Parkwest Medical Center security officers are duly commissioned Knox County Deputy sheriffs. Security is maintained 24 hours a day, 7 days a week for patients, visitors, and staff. You are encouraged to report crimes or suspicious activity to security as soon as possible. Parkwest’s security office is located adjacent to the emergency care center and can be reached by calling (865) 373-1801, or dial “0” for the operator from within the hospital.

A security escort service is available 24-hours a day. From within the hospital, simply dial “0” or notify your nurse if a visitor or family member would like an escort to the parking area.

Tobacco-Free Campus

Parkwest Medical Center is dedicated to providing a clean, safe environment for our patients. In order to promote health and wellness within the hospital and because of the fire and health hazards of smoking, Parkwest is a tobacco-free campus.

Vaping and e-cigarettes are also prohibited.

Visitation Policy

Currently visitation may be restricted due to COVID-19. Please click here to view current restrictions.

Parkwest Medical Center’s primary concern is for the welfare and speedy recovery of our patients. We ask that guests exercise special courtesy and sensitivity in scheduling visits.

General visiting hours are 8:30 a.m. to 8:30 p.m. Some patients and special care areas, however, have restricted visiting hours. Thank you for your cooperation in observing this schedule and any other visiting restrictions posted in the interest of individual patients.

Visiting Hours in Critical Care Unit

Patients in the critical care areas are very ill. They have an increased need for rest so they can heal and recuperate, so we have special guidelines for visitation to these areas.

Patients may have  visits from 8:30 a.m. – 12:30 p.m., 2:30 p.m. – 6:00 p.m., and 8:30 p.m. – 10:00 p.m. Only two visitors may visit a patient at one time.

Visitors must be 12 years of age or older to visit patients in critical care.

Recommended Visiting Hours for Senior Behavioral Health

For our patients to conserve strength and receive excellent care without interruption, we recommend that visitation occur between 4 p.m. – 6 p.m. daily to ensure therapeutic measures are met during the patient’s stay.

  • All visitors must check-in at the nurses’ station prior to going to their loved one’s room.
  • Children under the age of 16 are not permitted on the unit.
  • Children under the age of 18 must be accompanied by an adult at all times while on the unit.


Wireless Internet

For your convenience, high-speed wireless Internet access is available throughout Parkwest Medical Center.

Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. To use our Wi-Fi, connect to the “Covenantguest” network. The password is “covenant.”

1. Parkwest Medical Center and Covenant Health will not be held responsible for any computer viruses obtained through the network.
2. Parkwest Medical Center is not responsible for providing technical support associated with the network.