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Patients & Visitors

Welcome and thank you for choosing Parkwest Medical Center, West Knoxville’s largest and most comprehensive hospital, for your healthcare needs. We invite you to take a look at our Guest Services Guide, which provides information that is often requested by our patients and their families. We are proud to provide excellent clinical care and excellent customer service to our patients and guests to ensure that you are Treated Well. Well Treated.® If there is anything that we can do to make your stay with us more comfortable, please do not hesitate to ask your nurse, doctor or other  hospital employee. Thank you.

Accreditation and Affiliations

Parkwest Medical Center is accredited by the Joint Commission on Accreditation of Health Care Organizations. Our accreditation represents a tradition of excellence in healthcare and of dedication to quality care. Parkwest Medical Center is a member of Covenant Health, a healthcare system headquartered in Knoxville, Tennessee. Its services include acute care facilities, outpatient facilities, behavioral health organizations, physician clinics, and home care.


Advance Directives

Advance directives are legal documents that describe your treatment preferences in end-of-life situations. These legal documents give voice to persons who are unable to speak for themselves. Unexpected end-of-life situations can happen at any age, so all adults should have advance directives in place. Having written instructions can help reduce confusion or disagreement. Anyone age 18 or older may prepare advance directives.

Living will. This written, legal document spells out the types of medical treatments and life-sustaining measures you do and don’t want, such as mechanical breathing (respiration and ventilation), tube feeding or resuscitation. In some states, living wills may be called healthcare declarations or directives.

Medical Power of Attorney (POA). The medical POA is a legal document that designates an individual – referred to as your healthcare agent or proxy – to make medical decisions for you in the event that you’re unable to do so. A medical POA is sometimes called a durable power of attorney for healthcare. However, it is different from a power of attorney authorizing someone to make financial transactions for you.

Do Not Resuscitate (DNR) Order. This is a request to not have cardiopulmonary resuscitation (CPR) if your heart stops or if you stop breathing. Advance directives do not have to include a DNR order, and you don’t have to have an advance directive to have a DNR order. Your doctor can put a DNR order in your medical chart.

Parkwest Medical Center is obligated to provide you information regarding your rights to make decisions concerning healthcare, including the right to accept or refuse medical or surgical treatment, even if that treatment is life sustaining. The Living Will and Durable Power of Attorney for Healthcare forms are available to you by contacting the Patient Representative at (865) 373-1633; the Chaplain at (865) 373-1630; or, after 5 p.m., you can reach the Nursing Supervisor from within the hospital by dialing 0.


ATM Locations

ATMs are located inside the vending room off of the Boulevard Bistro.


Dining

The Boulevard Bistro is a food court-style cafeteria located on the lower level of Parkwest Medical Center. It offers a daily variety of hot and cold menu items. The venues in the Boulevard Bistro include:

Café

Breakfast: 6:30 – 9:30 a.m.
Lunch: 10:45 a.m. – 2:30 p.m.
Dinner: 4:30 – 7 p.m.
Late night (Monday through Friday): Midnight – 2 a.m.

Grill

24-hour full-service grill

Deli & Pizza

Daily: 10:45 a.m. – 6 p.m.

Exhibition (Demonstration Cooking)

Monday through Friday: 10:45 a.m. – 1:45 p.m.

Salad Bar

Daily: 10:45 a.m. – 7 p.m.

On-the-Go

24-hour Grab-and-Go (specialty salads and sandwiches) and convenience store (bread, milk, and packaged foods)

Java Spice Café (upstairs off the Main Lobby)

Monday through Friday: 6:30 a.m. – 7:30 p.m.

To hear a daily cafeteria menu while inside the hospital call ext. 75637 from any house phone.

Starbucks Coffee is available in the main lobby at the Java Spice Café, Monday – Friday, 6:30 a.m. – 7:30 p.m.

Guest Meals

Guest trays for visitors may be purchased in the cashier’s office. Selections are the same as general unit patients receive, and the trays are delivered to the room at the patient’s mealtime.


Hotels/Lodging

For information on area hotels, please contact the Patient Representative at (865) 373-1633.


Parking, Valet, & Shuttle Service

Complimentary valet parking is available just outside the main entrance of the hospital. Valet parking hours are Monday through Friday, 5:30 a.m. – 10 p.m.; Saturday, 8 a.m. – 8 p.m., and Sunday, 11:30 a.m. – 6 p.m. In addition, two courtesy shuttle vans serve the hospital’s surrounding parking lots Monday through Friday from 4:45 a.m. – Midnight.


Medical Records

Medical Records, or Health Information Management (HIM) as it is now known, is responsible for your complete medical record once you have been discharged from the hospital. Medical records are kept on site, either in their original form or in a digital format.

If you need a copy of your medical record, please call (865)374-5269. Our HIM staff will be happy to help you with this process.

Looking for a copy of your birth certificate?

For those persons born at Parkwest Medical Center and seeking a copy of your birth certificate, please note that we do not keep copies of birth certificates on our premises. Original certificates are all sent to the state for filing. You can contact the Tennessee Vital Records department either by phone or mail (info below) and they will send you a copy. Certain fees may apply.

Tennessee Vital Records 421 5th Ave. North Central Services Bldg., 1st Floor Nashville, TN 37247 (615) 741-1763


Patient Representative

If you have a problem and are not sure who can help, please call our patient representative. The patient representative, nursing administration staff, and volunteer assistants are here to support you and your family. They are your link to the medical center’s staff and can help with many matters concerning your hospital stay. They are available to answer questions, hear suggestions, and respond to your concerns.

To speak with a patient representative, call ext. 31633, Monday – Friday, 8:30 a.m. – 5 p.m. You may leave a message after hours, or the hospital operator (dial “0”) will direct your call to an appropriate person any time you have an immediate concern.

The patient representative or your nurse can also assist you with obtaining the services of a notary public, information about organ/tissue donation, translators, disability services, and other patient/family needs.


Security Services

Like all hospitals, Parkwest Medical Center is a public place. Please safeguard your valuables while you are here. The hospital cannot be held responsible for the loss of money or other valuables kept in your room.

Please do not bring valuables with you to the hospital. If possible, send them home with a family member or check your valuables with the security department before or immediately upon going to your room. Your nursing staff can arrange to have valuables checked for you. Eyeglasses, contact lenses, hearing aids, and dentures should be kept in protective containers when not in use. Please do not wrap in tissue, paper towels, or pieces of hospital linen.

For the safety of our guests, visitors remaining after visiting hours must obtain a visitor’s badge from the nursing unit or security office. After 8:30 p.m., all visitors should enter the hospital through the entrance near the emergency department.

Parkwest Medical Center security officers are duly commissioned Knox County Deputy sheriffs. Security is maintained 24 hours a day, 7 days a week for patients, visitors, and staff. You are encouraged to report crimes or suspicious activity to security as soon as possible. Parkwest’s security office is located adjacent to the emergency care center and can be reached by calling (865) 373-1801, or dial “0” for the operator from within the hospital.

A security escort service is available 24-hours a day. From within the hospital, simply dial “0” or notify your nurse if a visitor or family member would like an escort to the parking area.


Tobacco-Free Campus

Parkwest Medical Center is dedicated to providing a clean, safe environment for our patients. In order to promote health and wellness within the hospital and because of the fire and health hazards of smoking, Parkwest is a tobacco-free campus.


Visitation Policy

Parkwest Medical Center’s primary concern is for the welfare and speedy recovery of our patients. We ask that guests exercise special courtesy and sensitivity in scheduling visits.

General visiting hours are 8:30 a.m. to 8:30 p.m. Some patients and special care areas, however, have restricted visiting hours. Thank you for your cooperation in observing this schedule and any other visiting restrictions posted in the interest of individual patients.

Visiting Hours in Critical Care

Patients in the critical care areas are very ill. They have an increased need for rest so they can heal and recuperate, so we have special guidelines for visitation to these areas.

Patients may have 30-minute visits at 8:30 a.m., 10:30 a.m., 12:30 p.m., 2:30 p.m., 5:30 p.m., 8:30 p.m., and 10:30 p.m. Only two visitors may visit a patient at one time.

Visiting Hours for the Senior Behavioral Center

For our patients to conserve strength and receive excellent care without interruption, we ask that you visit before 8 p.m. each day and adhere to the following visitation guidelines:

Children under the age of 14 must be accompanied by an adult at all times.

Because of our concern for safety, flowers must be in plastic containers. No glass items, sharps, street clothes, valuables, jewelry or wire hangers are allowed.

All visitors must check-in at the nurses’ station prior to going to their loved one’s room.